Shipping Policy

Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal Zethytee designs and makes solid-wood furniture and delivers to all regions listed above. This page explains how Zethytee sends furniture orders and how delivery issues are handled. All prices appear in USD, and nothing is due at delivery — taxes and duties are prepaid at checkout where eligible (no doorstep charges).

How Zethytee packs and ships furniture

Every piece is prepared for real-world travel with sturdy panels, dense padding, and reinforced corners. Large parts are marked “This Side Up” so handlers keep the safe orientation. Small items go with parcel carriers; larger or heavier items ride on dedicated furniture trucks. At checkout you’ll see the full USD total (freight, handling, fuel, taxes, duties, and any needed processing). No payment is collected at the door.

Solid wood is dense and often oversized, so carriers may charge by size as well as weight. Dining tables, media units, and other large pieces typically move on furniture freight with a truck lift and cargo protection. Multi-item orders may ship in separate boxes to reduce risk; when helpful, boxes are banded to a single pallet. Zethytee subsidizes part of the freight, and the reinforced packing and total due appear clearly at checkout.

Taxes, duties, and customs (international)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Zethytee ships with taxes and duties prepaid. Import VAT/GST, duties, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone asks for payment at delivery, contact Zethytee immediately. For U.S. orders, any required state/local sales tax appears at checkout and is included in the USD total. Paperwork: Shipments include the documents needed for customs so clearance goes smoothly.

Order processing and dispatch

Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items leave after completion, with an estimated ship-by date shown in the order confirmation. If a cart contains items with different lead times, Zethytee may ship ready items first or hold to consolidate; the confirmation will state which method applies. Support hours: messages receive a reply within 1 business day (Mon–Fri, EST). Verification: For account safety, Zethytee may request address or payment checks. Missing information can delay dispatch.

Origin and staging facility

19613 Temple Ave, South Chesterfield, VA 23834 is Zethytee’s primary dispatch point for shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can usually hold shipments for 3–5 business days; storage beyond that window is billed at carrier cost.

Access, placement, and assembly

Many items ship partly disassembled to protect key parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults on a clean, soft surface. If your building has tight turns, small elevators, gated entries, stair carries, or truck limits, notify Zethytee before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, lift refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible damage noted with the driver, Zethytee handles the claim and no re-delivery fees apply.

Tracking and updates

When an order leaves 19613 Temple Ave, South Chesterfield, VA 23834, Zethytee emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Zethytee so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.

Damage, loss, or other issues

Please inspect packages at delivery. If an item arrives damaged, notify Zethytee within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Zethytee can often send replacement parts or a touch-up kit quickly. If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Zethytee. Once the carrier confirms loss, Zethytee will send a replacement at no charge or issue a full refund in USD. Shipments refused or undeliverable due to missed appointments or incorrect addresses may return to sender; Zethytee can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled — please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Zethytee’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and cause delays.

Need help?

Zethytee support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.

Address: 8814 Cottonwood Dr, Cincinnati, OH 45231

Phone: +1 (513) 503-2653

Email: support@zethytee.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST